OPENING HEARTS
Fourth International SEAL Conference in Argentina - February 15-16-17, 2002

Lucila M. Del Giudice de Molteni

Graduate of INSP Joaquín V. González. Taught at different levels and loves working with teenagers. Head of Secondary English Section at Colegio R’o de la Plata for 15 years.

Quality Tools In The Classroom

Total Quality Management is a philosophy that integrates a focus on the customer, a focus on process, and a focus on continuous learning. It has been part of the world of business for a long time.

The tools and skills of TQM include group problem - solving, process thinking, data gathering and analysis, as well as listening, preventing and resolving conflict, and building cooperative relationships.

We will introduce you to some of the same principles, skills and tools that managers and employees use in their work places. We will think of school situations in which these tools can help our students in their decision-making processes.